Transgruas Grúas

News

At your service

Logotipo Transgruas
WE INTRODUCE YOU SÍLVIA, TRANSGRUAS RECEPCIONIST

August 27, 2018


  • Telephone operator at Transgruas
  • Telephone operator at Transgruas


Whether by telephone or in person, the first contact with Transgrúas is usually through the receptionist.

 

This month of August we want to show you a little more of the company processes from a closer point of view given through our human team, for this reason this time we talk with Sílvia Fernández, receptionist of Transgrúas, who is a fundamental piece in the the company organization because her functions are the axis between the internal and external corporate communication.


Sílvia came to Transgrúas 4 years ago through a temporary employment agency, but her performance exceeded expectations, opening her way to be part of the team immediately. Her position requires multitasking skills, which Sílvia fully dominates. Within her functions are involved several departments and these range from attending around 100 daily calls, contact the person of each department for the correct customer service, provide  information to people who arrive at the office and help them with what they need, to assign within the commercial department every call received from a potential customer. And all with a natural sympathy and a positive and empathetic attitude with our clients.


During our conversation, Sílvia expressed that one of the things she likes the most is the contact and the relationship with people, and she even uses her knowledge in the languages she dominates in order to attend to customers and suppliers from abroad. Another of the highlights of its functions, is that all sales invoices from our four workshops go through her hands as the first review and alignment of the administrative department. 


Undoubtedly Sílvia is one of the main axes of the company, her work is of utmost importance for the efficient execution of the processes and with her impeccable work has become the voice of Transgrúas.

COMMENTS

There are no comments.

Related news

CUSTOMER SERVICE ALSO IN AUGUST

July 23, 2018

In Transgrúas we keep active during the summer months
 
August is approaching and it is very common that work rythm decreases in many companies during this period. Transgruas' organisation works around a non stop activity...

SEE MORE

TRANSGRUAS COMMERCIAL DEPARTMENT: SPECIALISTS IN ADVISE

June 18, 2018

Clients and commercial team speak the same language: between specialists they understand each other 100%
 
In Transgruas we understand the importance of selecting a machine for each client. Among very wide ranges of...

SEE MORE

WHAT IMPLIES OUR NEWSLETTER?

May 24, 2018

All the work of a month, reflected in a single e-mail

We have been writing articles to prepare our Newsletter for a year, every month. We mark a deadline and the entire marketing team works to get the best possible information...

SEE MORE

The strength of a company with 40 years of experience and the commitment of a family company that works for specialists in more than 10 sectors related to cranes, lifting, transport and biomass machin

App download appstore googleplay