February 19, 2018
In 2018, Transgrúas celebrates four decades of fundation. It has been 40 years focused on customer service because their are the ones that have established us as a benchmark company in the merchandising , assembly, repair and after-sales service of lifting and handling machinery for the construction, transport, recycling and biomass sectors.
Interempresas is an active platform founded in 1992 that is a point of reference for the most important industrial sectors. Nowadays they are the multisectorial leader in specialized professional press, through a mixed distribution (paper and digital versions) they achieve a great difussion and confidence by offering relevant and quality content. This occasion they have decided to interview Ian Trenzano, the Transgúas' commercial director, in order to learn about the innovations that the company has introduced in the market and also know by first hand the vision of Transgrúas about the evolution of the sector.
These are some answers that we highlight from the interview:
"Our organization includes the main offices in Barcelona, with its own separate bodywork garage and individual offices in Madrid, Valencia and Vitoria. As well we have a network of 25 agents distributed throughout the Spanish geography"
With this network of sales and services that we have in Spain, Transgrúas collaborates with a series of garages that allow it to offer the best customer service.
"We do not only want to sell machines but being the supplier that is always there for those customers who want to repair the one that already have, order a bodywork, reform it, etc."
In order to achive that, Transgúas is organized with a direct presence in Barcelona, Madrid, Valencia and Vitoria. Also they offer a complete integral service in wich the customer only has to bring the truck and they give it back to them completely finished and legalized, doing all the work internally in the company (assembly, the bodywork, final tipper, the technical study and proceed with the ITV).
They also offer the LifePlus program in which the customers can take a course in order to get an specialized driver's license for cranes. Customers can hire a maintenance for their crane chosing garage service and getting discount on spare parts. Besides, Transgúas has other services such as: paint booth, truck and crane's wash and training courses in electronics or hydraulics.
Since a couple of years there is also a free app of Transgrúas, available for Android and Apple that was created in order to give an easier access to the information that customers always demand: stock consultation, direct contact with post-sale agents, attractive offers in spare parts and accessories for cranes, etc. The company has an excellent team of after-sales technicians to offer service to their dealer network as well as end users.
In the crane the electronic and computer technology is the most important part for the operation, in order to ensure more safety for the operator and to extend the useful life of the machine.
"In Transgrúas we offer equipment for lifting and transporting biomass, supporting all the sector that includes a wide range of machines"
Articulated hydraulic cranes, scrap and forestry cranes, pick & carry crane (Ormig), semi-trailers (De Angelis), aerial platforms, lifting platforms (Anteo) and for the disabled (Caroil) and forestry chippers (Pezzolato) among many other equipment that Transgrúas offers.
We are definitely in front of a relevant interview in which Interempresas show their competence in the topics, offering interesting contents within the specialization of the sector.
To read the complete interview, follow the link: https://goo.gl/ysDshf
June 18, 2018
Clients and commercial team speak the same language: between specialists they understand each other 100%
In Transgruas we understand the importance of selecting a machine for each client. Among very wide ranges of...
May 24, 2018
All the work of a month, reflected in a single e-mail
We have been writing articles to prepare our Newsletter for a year, every month. We mark a deadline and the entire marketing team works to get the best possible information...
April 26, 2018
Caring for the perfect condition of the machine until delivery to the customer
One of the main philosophies of the Transgrúas brand, is to maintain a high level during all the process of the activity. From giving the...
February 22, 2018
One of the things that our clients love the most is the posibility of having a scale model of their equipments.
January 26, 2018
The spare parts service is an important section to which in Transgrúas we pay special attention, to guarantee the satisfaction of each and every one of our clients and to have a constant and direct contact with the needs...
December 12, 2017
November 17, 2017
In the month of November we introduce the accounting department: another department at the service of our customers and in this case, especially suppliers, which is closely related to the commercial management department...
October 20, 2017
In this section we want to talk about a very important department that directly affects one of the main values that our company has: to deliver any equipment with the shortest possible time, the best conditions of...